1. Introduction

At AccessiTravel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using AccessiTravel, you agree to the collection and use of information in accordance with this policy.

We understand that privacy is particularly important to our community of travelers, and we are dedicated to maintaining the highest standards of data protection. If you do not agree with this privacy policy, please do not use our website or services.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you visit our website.

Information You Provide:

• Contact Information: Name, email address, phone number, and mailing address when you contact us, subscribe to our newsletter, or submit inquiries through our contact form.
• Account Information: If you create an account, we collect username, password, and any profile information you choose to provide.
• Communication Data: Messages, feedback, comments, travel experiences, and other information you submit through our website forms or email.
• Travel Preferences: Information about your travel needs, accessibility requirements, and preferences that you share with us.
• Payment Information: If you make purchases through our website, we may collect billing information. However, payment card details are processed by secure third-party payment processors and are not stored on our servers.

Automatically Collected Information:

• Usage Data: Information about how you access and use our website, including pages visited, time spent on pages, click patterns, and navigation paths.
• Device Information: Your device type, operating system, browser type and version, IP address, unique device identifiers, and mobile network information.
• Location Data: General location information based on your IP address or more precise location if you enable location services.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies as described in our Cookie Policy section.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our website and services, including processing your inquiries and requests.
• Communication: To respond to your questions, comments, and requests, and to send you updates, newsletters, and marketing communications (with your consent).
• Personalization: To customize your experience, provide relevant content, and deliver personalized travel recommendations based on your preferences and accessibility needs.
• Analytics and Improvement: To analyze website usage patterns, identify trends, improve user experience, and develop new features and content.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, and to protect our rights, privacy, safety, or property.
• Security: To detect, prevent, and address technical issues, fraud, security breaches, and other potentially prohibited or illegal activities.
• Business Operations: To manage our business operations, conduct research, and perform data analytics.
• User-Generated Content: To publish, display, and share your travel experiences, reviews, and comments (with your permission) on our website and social media channels.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your preferences and activities on our website.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly, such as maintaining session information and security.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Remember your preferences and choices to provide enhanced, personalized features.
• Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. For more information about how we use cookies and how to manage them, please refer to your browser's help documentation.

5. Third-Party Services and Sharing

We may share your information with third-party service providers and partners who assist us in operating our website and providing services:

Service Providers:

• Website Hosting and Infrastructure: Companies that host our website and provide cloud storage and computing services.
• Analytics Services: Third-party analytics providers (such as Google Analytics) that help us understand website usage and improve user experience.
• Email Services: Email service providers that send newsletters, updates, and transactional emails on our behalf.
• Payment Processors: Secure payment processing companies that handle transactions if you make purchases through our website.
• Marketing and Advertising: Marketing platforms and advertising networks that help us deliver relevant content and advertisements.
• Customer Support: Customer service platforms that help us manage inquiries and provide support.

Legal Requirements:

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers:

In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure server infrastructure with regular security updates and monitoring
• Access controls and authentication mechanisms to restrict unauthorized access
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy practices
• Incident response procedures in case of security breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and should notify us immediately of any unauthorized access.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to and receive a copy of your personal information that we hold.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Portability: Request transfer of your personal information to another service provider.
• Objection: Object to processing of your personal information for certain purposes, such as direct marketing.
• Restriction: Request restriction of processing your personal information under certain circumstances.
• Withdraw Consent: Withdraw your consent to processing where we rely on consent as the legal basis.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we collected the information
• Legal, contractual, or regulatory requirements
• The potential risk of harm from unauthorized access or disclosure

When we no longer need your personal information, we will securely delete or anonymize it, or if deletion is not possible, we will securely store it and isolate it from further processing until deletion is possible.

9. Children's Privacy

Our website is not intended for children under the age of 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our website, you consent to the transfer of your information to these countries.

When we transfer personal information from the European Economic Area (EEA) or United Kingdom to countries outside these regions, we implement appropriate safeguards, such as standard contractual clauses, to ensure your information receives an adequate level of protection.

11. Links to Third-Party Websites

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by AccessiTravel. This Privacy Policy does not apply to these external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information (subject to certain exceptions)
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 7. We process your personal information based on:

• Consent: When you provide explicit consent for specific processing activities
• Legitimate Interests: To improve our services, prevent fraud, and ensure website security
• Contractual Necessity: To fulfill our obligations under agreements with you
• Legal Compliance: To comply with applicable laws and regulations

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last updated" date
• Sending an email notification to registered users (if applicable)
• Displaying a prominent notice on our website

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry

We will make every effort to respond to your inquiry promptly and address any concerns you may have about your privacy and personal information.

16. Accessibility and Privacy

At AccessiTravel, we are committed to both digital accessibility and privacy. We recognize that privacy concerns may be particularly important for individuals with disabilities, and we strive to ensure that our privacy practices are transparent, accessible, and respect the dignity and autonomy of all users.

If you need this Privacy Policy in an alternative format (such as large print, audio, or Braille), please contact us, and we will be happy to provide it.